Who we are
This website, bcigroupma.com, is operated by BCI Group, which includes BCI Insulation and BCI Pro Energy, located at 69 Fisher St, Westborough, MA 01581 ("BCI Group", "we", "us"). This Privacy Policy explains what information we collect through the website, how we use it and the choices you have. It applies to the website and to communications that result from it, such as estimate requests.
Information we collect
Information you give us
When you request an estimate, fill out a contact form, call or email us, you may provide:
- Your name, email address, phone number and property address.
- Details about your home, building or project, such as the type of insulation work or the city where the property is located.
- Information about your organization, if you contact us on behalf of a church, nonprofit or business.
- Any other information you choose to include in your message.
Information collected automatically
When you visit the website, we and our service providers may collect:
- Device and browser information, such as browser type, operating system and screen size.
- Usage information, such as pages visited, time on page, referring website and approximate location derived from your IP address.
- Information stored in cookies and similar technologies, as described in the Cookies section below.
How we use information
We use the information described above to:
- Respond to your requests and provide estimates, assessments and services.
- Schedule and perform work, and communicate with you about your project.
- Help you apply for energy-efficiency incentives, such as Mass Save®, when you ask us to.
- Operate, maintain and improve the website.
- Measure the performance of our website and advertising, when you allow analytics and advertising cookies.
- Comply with legal obligations and protect our rights.
We do not sell your personal information.
How we share information
We share personal information only as needed to run our business and serve you:
- Service providers that host the website, process form submissions, provide customer relationship management, analytics or advertising measurement, under contracts that limit how they may use the information.
- Energy-efficiency programs and utilities, such as Mass Save® sponsors and program administrators, when you ask us to help you participate in a program and the program requires your information.
- Partners you ask us to involve, such as our HVAC partner for heat pump projects.
- Legal and safety reasons, when required by law or to protect the rights, property or safety of BCI Group, our customers or others.
- Business transfers, if BCI Group is involved in a merger, acquisition or sale of assets.
Cookies and similar technologies
Cookies are small files stored on your device. We use:
| Category | Purpose | Examples |
|---|---|---|
| Strictly necessary | Make the website work and remember your cookie choices | Consent preference stored in your browser |
| Analytics | Understand how visitors use the website so we can improve it | Google Analytics |
| Advertising | Measure the results of our ads, such as form submissions after an ad click | Google Ads conversion tracking |
| Forms | Deliver and process our estimate request form | HubSpot forms |
Analytics and advertising cookies are used only if you accept them in our cookie banner. You can change your choice at any time with the Cookie Settings link in the footer of every page. You can also block or delete cookies in your browser settings, but some parts of the website may not work as intended.
We use Google Consent Mode. When you decline analytics or advertising cookies, Google tags adjust their behavior and do not store those cookies. Learn more about how Google uses data at policies.google.com.
Your choices and rights
- Cookie choices: accept or reject analytics and advertising cookies in the banner or through Cookie Settings.
- Marketing communications: you can opt out of marketing emails at any time by using the unsubscribe link or contacting us.
- Access, correction and deletion: depending on where you live, you may have the right to request access to, correction of or deletion of your personal information, and to opt out of targeted advertising. We will honor these requests as required by applicable law.
- Global Privacy Control: where required by law, we treat a browser Global Privacy Control signal as a request to opt out of targeted advertising.
To make a request, contact us using the details below. We may need to verify your identity before responding. We will not discriminate against you for exercising your privacy rights.
Data retention
We keep personal information for as long as needed to provide our services, maintain business records, comply with legal, tax and warranty obligations and resolve disputes. When information is no longer needed, we delete or de-identify it.
Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's privacy
The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
Links to other websites
The website may link to websites we do not control, such as Mass Save®, utilities or Google reviews. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last changed. Significant changes will be highlighted on the website.
Contact us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact BCI Group:
- By email: info@bcigroupma.com
- By phone: (774) 278-8256
- By mail: BCI Group, 69 Fisher St, Westborough, MA 01581
- Online: through our contact page